Resources

Emergency - USA

Urgent Help Needed

Please call 911 if you are a victim of a crime or in any immediate danger and need local help from the police or fire departments.

Please call Alliance Abroad at 1-866-622-7623 at any time if you are experiencing an emergency such as:

You are lost upon arrival.
You are arrested.
You have been injured and need immediate medical attention and have already called 911.
You are hospitalized with a serious injury.

Help Needed - Not Urgent

If you need Alliance Abroad’s help but it is not an emergency, please call us during business hours, 8:30 am – 5:30 pm Central Standard Time. Reasons for calling could include:

Lost or stolen passport or other program documents.
Concerns about housing
Issues with your host employer: warnings, fired, challenge with supervisor
Questions regarding AAG’s medical insurance
Program regulation support, including SEVIS check-in or monthly check-ins

We are assisting participants throughout the day. If you receive our voicemail, please leave a clear message with your information so that we can return your call as quickly as possible:

Your name
AAG ID#
Job Location
Telephone number

You may also email AAG at [email protected] with your question or concern. Please include the same information and we will respond within 24 hours.