Insurance Information – Program Start Date: May 1st 2026 and After

Step 1: Call First

You must call Point Comfort Travel at 1-833-483-0001 BEFORE seeking care (unless it is a life-threatening emergency).

This helps you:

• Confirm if treatment is covered
• Find an in-network provider
• Get required authorization

Step 2: Use Teladoc First

For non-emergency issues, Teladoc should be your first option.

• Convenient and cost-effective
• Available from home
• Up to one appointment per day

Call Point Comfort Travel at 1-833-483-0001 to schedule your Teladoc appointment.

Step 3: In-Person Care (If Needed)

• Urgent Care / Walk-in Clinics: Best for non-emergencies
  • Deductible: $75
• Emergency Room (ER): For true emergencies only
  • Deductible: $325 (waived if admitted)

You must receive authorization from Point Comfort Travel by calling 1-833-483-0001 before visiting Urgent Care or ER, or services may not be covered.

Medical Emergencies

In an emergency, you (or someone on your behalf) must call:

Point Comfort 1-833-483-0001

Call BEFORE:

• Seeing a doctor
• Undergoing tests
• Being admitted to a hospital

What to Bring to Your Appointment

• Passport
• Insurance information
• Payment method (for co-pay/deductible)

Also request copies of:

• Medical records
• Bills and receipts

Deductibles / Co-Pay

You must pay these before receiving treatment:

• Teladoc: Free
• Doctor/Urgent Care visit: $75
• Emergency Room: $350 (waived if hospitalized)

Co-pays are not reimbursed.